Overview Associate Director, Operations | EMEA at Deel. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform, supporting every worker type in 150+ countries and helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies, Deel has a diverse team spanning more than 100 countries. We are a fast-growing SaaS company transforming how global talent connects with world-class companies, breaking down barriers to hiring and careers worldwide.
Responsibilities Analyze workflows, identify inefficiencies, and implement scalable process improvements.
Lead automation initiatives to reduce manual work and improve speed, accuracy, and efficiency.
Collaborate cross-functionally to enhance tools and remove friction in internal and customer-facing processes.
Develop and enforce operational controls to ensure compliance, mitigate risks, and strengthen security.
Improve frameworks for fraud prevention, risk management, and regulatory alignment.
Define, monitor, and optimize key risk indicators to proactively address potential gaps.
Drive customer-first process improvements to ensure smooth and frictionless interactions.
Enhance service performance by improving turnaround times, resolution quality, and escalation handling.
Expand self-service options to empower customers and reduce reliance on manual support.
Implement feedback loops to capture insights and guide continuous improvement.
Oversee operational readiness for expansion into new markets or services.
Coordinate cross-functional efforts to ensure smooth execution of launches.
Assess and address operational, regulatory, and compliance considerations for new initiatives.
Align operational processes with go-to-market strategies.
Ensure seamless onboarding and adoption by identifying and resolving operational bottlenecks.
Provide frameworks, tools, and resources that enable strong customer outcomes.
Monitor post-launch performance and refine processes for continuous improvement.
Partner with internal stakeholders to execute strategic initiatives and operational projects.
Establish clear goals, metrics, and reporting mechanisms to track outcomes.
Act as a strategic partner to leadership, ensuring smooth collaboration and execution across the organization.
Qualifications 5+ years of experience managing operations teams in fast-paced environments (Tech/FinTech start-up experience is a plus)
Proven track record in leading and scaling large teams
KPI-driven with a focus on results
Experience in building successful products
Background in FinTech, management consulting, investment banking, or fast paced start-ups
Strong problem-solving, solutions-oriented mindset, with attention to detail
High energy and practice of first principles thinking
Strong analytical skills with the ability to turn data into actionable insights (SQL is a plus)
Willingness to actively contribute and collaborate with the team when needed
Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other legally protected characteristics. Deel will provide accommodation on request throughout the recruitment process. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com.
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