- *Your mission**
\nAs an Account Specialist, you will be the\n
- *key link between the company and our clients**
\n. Your goal will be to ensure an excellent customer experience, support the growth of key accounts, and guarantee smooth order, delivery, and payment processes.\n
You will work closely with internal teams and customers to drive sales, solve issues efficiently and build long-term business relationships
\n
- *Customer service & business support**
\nBuild strong relationships with customers and act as their\n
- *main point of contact**
\n.\n
Provide
\n
- *business insights and recommendations**
\nto help clients improve their sales performance.\n
Share relevant information about Desigual:
\n
- *products, campaigns, sales guide (VM, KPIs and sale-out tools), marketing actions**
\nto support sell-out.\n
Ensure customers have everything they need to successfully sell the brand.
\n
- *Account management**
\n
Manage
\n
- *orders, modifications and returns**
\n, ensuring accurate and timely processing.\n
Handle
\n
- *invoicing, deliveries and follow-ups**
\nto guarantee smooth operations.\n
Resolve operational, commercial or logistic issues quickly and efficiently.
\n
Support
\n
- *key accounts**
\nwith proactive service and problem solving.\n
Monitor outstanding payments and collaborate with the finance team to
\n
- *reduce overdue balances**
\n.\n
- *Financial & credit coordination**
\n
Follow up on
\n
- *payments, overdue invoices and account balances**
\n.\n
Work closely with the
\n
- *Credit department**
\nto monitor customer risk.\n
Ensure guarantees or prepayments are received when required.
\n
- *Data & reporting**
\nEnsure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information\n
Prepare
\n
- *files and reporting**
\nfor the client or Area Managers, extracting and analyzing information of sales, product or orders.\n
- *Cross-team collaboration**
\nWork closely with other areas/departments (Business Partners, Area Managers)\n
Ensure smooth coordination to improve
\n
- *customer satisfaction and sales performance**
\n.\n
- *What we are looking for:**
- Advanced level of
- *English**
\n(essential) and\n
- *fluent Spanish**
\n.\n
- Previous experience in
- *Customer Support**
\n, ideally managing\n
- *key accounts or special channel customers**
\n(department stores, online retailers, etc.).\n
- A
- *client-oriented profile**
\nwith strong\n
- *teamwork, problem-solving, and results-driven attitude**
\n.\n
- Experience working with
- *SAP R3**
\n.,\n
- *advanced Excel skills**
\nand an\n
- *analytical mindset**
\n.\n
- Experience with
- *CRM systems**
\n(highly valued).\n
- Background in the
- *retail or fashion sector**
\n(a plus).