Your Responsibilities
Respond to and resolve customer inquiries across multiple channels (phone, email, chat, etc.), consistently delivering exceptional service.
Manage cases efficiently in the CRM system, ensuring accurate data entry and timely ticket resolution.
Provide specialized, knowledgeable support tailored to our customers' needs.
Collaborate closely with internal teams to guarantee a seamless and positive customer journey.
Collect and analyze customer feedback to identify and suggest improvements in processes and services.
Your Profile
Languages: Proficiency in Spanish, English, and German (spoken and written).
Experience: Demonstrated background in customer support, preferably in genetics, medicine, or pharmaceuticals.
Strong communication and interpersonal skills with a clear customer-oriented mindset.
Ability to work effectively in a fast-paced, multitasking environment.
Familiarity with customer management systems or CRM tools; experience with Microsoft Dynamics is highly valued.
Previous experience working with customer portals will also be considered an asset.
Why Us?
Competitive salary package with additional benefits.
Opportunities for career progression and professional development within the company.
A collaborative, dynamic, and innovative work environment.
The chance to make a meaningful impact in a forward-thinking company within the healthcare industry.
About Us
With employees from over 50 nations, CENTOGENE is a truly international company with offices in Rostock, Berlin, Delhi, Boston, Valencia, Belgrade, and São Paulo.
We were born to help diagnostic patients with rare disease and today we evolved to help patients of all clinical specialties to make bold progress with guided solutions for physicians, their patients and pharma partners.
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