PpMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. /p pAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. /p pWe are looking for an bExperienced Call Center Manager /b to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. /p h3Key Responsibilities /h3 ul liOversee daily operations of the contact center, ensuring KPIs and SLAs are consistently met. /li liLead and mentor supervisors, team leads, and support staff. /li liAnalyze performance data and implement strategies for improvement. /li liCollaborate with clients to align on goals, expectations, and service delivery. /li liManage workforce planning, scheduling, and resource allocation. /li liDrive employee engagement, retention, and professional development. /li liEnsure compliance with company policies and client requirements. /li /ul h3Qualifications /h3 ul liBachelor’s degree in Business, Operations, or a related field. /li li5+ years of experience in a contact center, with at least 2 years in a management role. /li liStrong leadership, analytical, and communication skills. /li liProficiency in contact center tools, CRM systems, and reporting platforms. /li liExperience managing multiple teams or campaigns. /li /ul h3All MCI Locations /h3 ul liMust be authorized to work in the country where the job is based. /li /ul h3Background Security Requirements /h3 ul liMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. /li liMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) /li /ul h3Compensation Benefits /h3 ul liCompetitive starting compensation based on experience. /li liHealth, dental, and vision coverage (HMO and dependent options). /li liPerformance and loyalty bonuses. /li liAllowances for rice, clothing, laundry, and meals. /li liFree meals during training, employee shuttle services, company retreats, and off‑site events. /li liOpportunities for growth, promotion, and professional development. /li /ul h3EEO Diversity Statement /h3 pAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. /p pMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. /p pMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources. /p /p #J-18808-Ljbffr