Omega CRM Consulting is looking for a Veeva System Lead that would like to collaborate with one of the top global pharmaceutical companies.Description- Manage system throughout its whole lifecycle and complete its Compliance documentation- Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing- Service Level Agreement, Mean Time to Resolve, Audit trail, Access & identity monitoring- Coordinating (but not performing) server, database patches and resolving vulnerabilities- Coordinating software management:- Patching / Packaging / Testing / License management / Small enhancements/configuration changes- Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):- Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.G. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.- Performing Incident, Problem for issue resolution and Change Management- Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure itemsSkills & Experience
- Must have at least 5 years experience in Salesforce or Veeva CRM platforms.
- Experience for the following technology/platform experience is a plus- Vault CRM, JIRA, Confluence, Jenkins, AWS, Azure, ServiceNow, API
- A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals CertificationNice to have:
- Must be bachelor’s degree in IT or similar
- Must be customer oriented, well organized and methodical
- Must have excellent communication skills both written & verbal
- Must be able to work successfully on a team
- Must have Excellent English speaking, reading & writing skills- other languages such as German, Japanese, Mandarin, Spanish a plus- must be able to present information effectively
- Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etcWhat do We offer- Permanent contract.- Flexible Schedule. We make it easy. Balance your professional and personal life.- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.- Home Office.- Flexible retribution (public transport ticket, Ticket restaurant, …).- Health insurance.- OMEGA in action. Our commitment to a better society is not just an intention.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.