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Descripción de puesto
Responsible of managing Customer Orderbook and performance for Spares and Repair processes for the FWSAR C295 program
Monitor OD KPIs, carrying out a deep analysis in order to improve the performance of the whole organization
Identify and inform of any potential risks to n+1 and ensure implementation of mitigation actions among the operational teams.
Act as focal point for any customer escalation or prioritization, and ensure priorities are clear for the operational teams in order to ensure Customer satisfaction.
Lead Internal/External customer meetings for all internal/external customers assigned, to ensure alignment with OD teams activities.
Reporting a clear and reliable orderbook status
Follow Order Desk Communication Manual.
Support processes definition optimizing OD performance
Support GODN (Integral Ordering Desk Network) implementation and monitor analyst delegation to any local team under Customer scope.
Assist to internal order desk meetings and coordinate any operative issue/activity related to Customer.
Act as OD Main focal point on Customer Programs Meetings and ensure accomplishment of OD actions.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
**Company**:
Airbus Defence and Space SAU
**Contract Type**:
Fixed term**Experience Level**:
Professional
**Job Family**:
Material Support & services
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.