We’re Hiring a Senior IFS Business Analyst and Administrator
Location:
Spain / Remote / Hybrid
Contract Type:
Permanent
Department:
IFS Global Team
Reports to:
IFS Global Platform Manager
Salary & Benefits:
* Yearly Salary: 51,000€
* Yearly Bonus: 4,000€
* Vacation: 24 labor days + 24/12 + 31/12 + your birthday
Henry Schein is a global leader in healthcare solutions for dental and medical professionals, operating in over 30 countries. We focus on technology, service, diversity, inclusion, and social responsibility to help our customers deliver better patient care.
Position Overview
We seek a detail-oriented professional experienced in configuring and administering IFS Field Service Management (FSM). Responsibilities include workflow configuration, system optimization, user training, and promoting platform adoption across the organization.
Key Responsibilities
1. System Configuration and Support:
o Configure FSM modules such as work orders, inventory, mobile, and customer engagement.
o Optimize workflows, business rules, SLAs, and technician processes.
o Translate business requirements into system configurations, support UAT, and manage test cycles.
2. Training and Change Management:
o Develop and deliver role-specific training, create manuals, and documentation.
o Provide ongoing support and promote system engagement.
3. Data Management and Reporting:
o Ensure data accuracy, contribute to dashboards and reports, analyze usage, and identify training or configuration gaps.
4. Continuous Improvement and Technical Support:
o Participate in upgrades, monitor system performance, troubleshoot issues, and stay updated on IFS Cloud features.
Requirements
* Bachelor’s degree in a relevant field or equivalent experience.
* Minimum 3 years of experience with IFS FSM or similar platforms.
* Experience configuring cloud-based ERP or FSM systems, preferably IFS Cloud.
* Proficiency with ClickLearn, Power BI, Crystal Reports, .NET, SQL Server, and transact-SQL.
* Understanding of field service workflows and mobile operations.
* IFS FSM certification or equivalent is a plus.
* Excellent communication and stakeholder engagement skills.
Organizational Relationships
* Internal: Global service teams, IT, finance.
* External: IFS Global Support and partners.
Equal Opportunity Statement
Henry Schein is committed to diversity and inclusion, providing equal opportunities regardless of gender, age, nationality, ethnicity, religion, disability, sexual orientation, or other protected characteristics.
Apply now or share this opportunity with a suitable candidate. Original job posting: Kit Empleo
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