PbRole Summary /b /ppStep into a key operational role as a Payroll Service Delivery Manager at Zalaris Spain. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance. /p pbYour Responsibilities /b /pulliServe as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery. /liliEnsure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction. /liliTake ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring. /liliEfficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform. /liliEnsure adherence to Zalaris’ internal controls, policies, and compliance standards. /liliProactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities. /liliFoster strong collaboration with other Zalaris functions and locations to support integrated service delivery. /li /ulpbr/ppbYour Experience and Skills /b /pulliHigh proficiency in German and English /liliIn-depth understanding of German payroll (mandatory) /liliExperience in outsourcing HR, payroll, or accounting /liliWork experience with SAP HCM is an asset /liliBusiness-minded with an analytical mindset /liliAbility to plan, prioritize, and structure work to achieve results /liliStrong customer relationship management and process improvement skills /liliExcellent problem-solving, presentation, and negotiation skills /liliProactive, energetic, and adaptable attitude /liliBachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field /li /ulpbr/ppbWhat we offer /b /pulliCompetitive salary /liliHybrid working mode, offering flexibility and work-life balance /liliOpportunities for professional development and career progression /liliA dynamic, inclusive, and collaborative work environment /liliThe opportunity to contribute to a global leader in HR and payroll services /liliBenefits /liliFlexible working hours can be arranged in agreement with the manager /liliWork from home allowance /liliReduced working hours during the month of August /li /ul