Sales assistant
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Reporting to the Store Manager, the Sales Assistant has the role to maximize the achievement of the store target by building an excellent relationship with the customers, giving a unique experience. The Sales assistant is an essential part of the retail function, by supporting the day-to-day activities of their team and store.
Your mission and functions will be:
Selling skills
· Welcoming the customers, and assist them throughout the entire sales process
· Provide personalized advice and drive sales according to the customer's needs
· Be able to build customer loyalty by giving them a personalized experience and taking care of the relationship
· Be a brand ambassador and embrace the brand selling ceremony
· Be part of targeting the ZV objectives and meeting store KPIs,
· Having a, excellent product knowledge (current collection, materials, colors, prices...)
· Always make sure to be aware of the last fashion trends and the competitors
· Be able to come up with new ideas to increase sales and provide better customer service.
Daily tasks linked to life store
· Drive sales: operating till system, take and process payments
· Follow company policy and procedure
· Handle the different requests of the customers including exchanges, credit notes and holds
· Ensure and maintain the organization and visual display of the store to provide a nice selling environment with high luxury standards
· Ensure the shop floor and stockroom basics are maintained in a clean and tidy condition
· Develop good relations with you team and with the other stores.
· Execute the loss prevention procedure and conducts regular inventories
· Contribute to build team working sharing information and best practices.
· Having a know how of customer service, meeting their requests and going beyond them.
· Make daily use of the tools of the store and the brand.
· Be involved in communications, keep abreast of all changes and innovations. xpzdshu
Profile
* Experience: 2-5 years as sales assistant in fashion brand
* Business driven
* Excellent communication with a strong customer service mindset
* Team player
* Excellent interpersonal skills.
* Flexible according to the working hours and being proactive regarding the type of situation faced
* Market and product knowledge passion, interest in luxury/fashion, art and design
* Fluent in English, other languages desirable