Position Overview
Location: San Fernando, PH
MCI provides Customer Experience (CX), Business Process Outsourcing (BPO), and other technology solutions across various industries. Operating on‑site and remote call centers, we leverage advanced technologies to enhance customer journeys.
Key Responsibilities
- Manage inbound and outbound calls in Spanish and English.
- Provide clear and accurate communication across both languages.
- Assist customers with billing inquiries, account updates, and general support.
- Document customer interactions with precision and attention to detail.
- Escalate complex issues to the appropriate teams when necessary.
- Adhere to company policies and procedures during all customer interactions.
- Achieve daily and monthly performance targets.
Required Qualifications
- Must be 18 years of age or older.
- High school diploma or GED.
- Bilingual fluency in English and Spanish (spoken and written).
- Strong listening and interpersonal communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Excellent attention to detail and organizational abilities.
Preferred Experience
- Previous experience in a bilingual customer service or call center role.
Conditions of Employment
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada).
Compensation & Benefits
Starting compensation is based on experience. Benefits include:
- Health (HMO) coverage for employee and dependent.
- Dental coverage.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
- Frequent disinfection and fogging of the workplace.
- Employee shuttle services.
- Company retreats and off‑site events.
- Monthly raffles, recognition gifts, and treats.
Physical Requirements
The job is performed in a professional office environment. It requires sitting or standing for long periods, operating a computer and telephone headset, and moving up to 40 pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship occurs. Contact Human Resources for accommodation requests.
Diversity & Equality
MCI is committed to diversity and equal opportunity. Employment decisions are based solely on merit and qualifications. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI considers applicants with criminal histories in a manner consistent with local and federal requirements.
