Publicada el 17 junio
Misión del puesto
**Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 general revenues of €16 billion.
**We desire to hire **a **Catalog Management Process Lead profile **to be part of our team in Capgemini.
**Mandatory requirements:
- **Coordinate development of new Service Catalog items or updates to existing items**:
- **Coordinate meetings with different teams involved to gather requirements**:
- **Work with Business Analysts and tools team/transition and operations teams to oversee and manage/guide escalations on following activities**:
- **Design new item or update to meet this information**:
- **Build item/update and review with stakeholders**:
- **Discuss and receive approval from client**:
- **Run and coordinate UAT testing for new catalog items**:
- **Release item/update using Change processes**:
- **Troubleshoot catalog issues as they arise (approvals, questions, etc)**:
- **Proactive review and reporting on catalog items to identify gaps, new items required in alignment with Service Design team**:
- **Attend customer-facing meetings and present Catalog enhancements**:
- **Attend governance meeting to review/approve process changes with other process owners**:
- **Maintain and create any documents at least yearly to ensure they remain current**:
- **Offer advice and assist in designing processes to take advantage of tool features
**Qualifications**:
- **Expert in ServiceNow, ITSM or other ticketing tool.**:
- **5+ years’ experience in operational Service
- and Process Management.**:
- **Ability to translate business requirements into technical language when communicating with tools team for changes/implementation.**:
- **Excellent analytical & technical skills, Strong planning and organizational skills; Good interpersonal skills, including teamwork, facilitation and negotiation**:
- **5+ years of Operational management/service delivery experience (customer and/or outsourcing environment)**:
- **ITIL certified; (foundation as a minimum, manager or expert level desirable)**:
- **Capable of evaluating multiple options and recommending a suitable solution based the requirements in question
**Why you should join us**:
- **You will find a dynamic and inclusive work environment**:
- **Participate in cutting-edge and innovative technological projects.**:
- **Career plan and specialized training courses.**:
- **Benefit from a social benefits plan (restaurant tickets, childcare checks, medical and life insurance)**:
- **Become part of a responsible company committed to equal opportunities.**:
- **An excellent work environment and team with whom to work side by side.**:
- **Regular team and global events**:
- **Steady job, you'll get a permanent contract from the first day onwards.**:
- **Hybrid working model
**_DIVERSITY & INCLUSION AT CAPGEMINI _**
**_At Capgemini, we are committed to diversity and inclusion. Diversity is a source of innovation and inspiration. We are committed to professionals, regardless of ethnicity, gender identity, disability, sexual orientation, or any other dimension of diversity._
