Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
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Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
Overview
As a Technical Writer, you are responsible for managing all aspects of the user’s content development process, including information gathering, writing, and content reviews and approvals.
Responsibilities
Acquiring in-depth knowledge of the Rithum network, its solutions, and user needs
Maintaining and updating existing user-facing content, including user guides, test plans, and online help
Utilizing existing templates and tool kits to develop high-quality user-facing communications for program adoption or operational reminders
Adhering to existing processes and procedures to ensure proper source control and systematic reporting
Developing high-quality user-facing content, including customized setup guides, online help, product update bulletins, and email communications
Developing high-quality content, including business process documentation, templates, and forms
Editing content developed by fellow technical writers and other Rithum teams, as needed
Collaborating with technical teams and project leaders to identify content needs and move content through the review and approval process
Maintaining and examining existing standards for client-facing and internal content
Participating in the implementation of new technologies to improve content development, management, and delivery
Qualifications
Minimum Qualifications
2+ years’ technical writing or related experience (writing samples will be required)
Proficiency in Microsoft Office (particularly Word and Excel) and Adobe tools (including Acrobat and InDesign)
Design tools (such as Photoshop and Illustrator)
Collaboration and project/issue management tools (such as Jira)
Experience using SharePoint
Experience using Notion
Experience using help authoring solutions (such as Salesforce)
Experience using software that surfaces operational content to users via in-app and email messages (such as Pendo Orchestrate)
Experience using screen capture software An understanding of software development (SDLC)
Basic knowledge of HTML and CSS
Preferred Qualifications
Bachelor’s degree in a related discipline
Demonstrated ability to distill complex concepts into straightforward messages
Superior oral and written communication skills, including editing/proofreading
Ability to produce quality deliverables in a fast-paced, deadline-oriented environment
Enthusiastic team player with excellent interpersonal skills
Content management systems
Travel Required
Up to 10%
Other Duties
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What it’s like to work at Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will
Partner with the leading brands and retailers.
Connect with passionate professionals who will help support your goals.
Participate in an inclusive, welcoming work atmosphere.
Achieve work-life balance through remote‑first working conditions, generous time off, and wellness days.
Receive industry‑competitive compensation and total rewards benefits.
Medical, Dental and Psychology benefits
Life insurance and disability benefits
Competitive time off package with 25 Days of PTO, 8 Company‑paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day
Voucher program for Transportation, Meals & Childcare
Remote Working Stipend: €40/month automatically applied in payroll
Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career.
Charitable contribution match per team member
Equal Opportunity Employment
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. xugodme Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.