Collection Specialist Poland page is loaded
Collection Specialist Poland
Apply locations Cornella ES (APSE Offices only: Barcelona) (1E00) time type Full time posted on Posted 3 Days Ago job requisition id JR-
At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
Reimagine What’s Possible
And at the European Shared Services Center based in Cornellà de Llobregat, with more than 300 employees, we support the group's various subsidiaries of all Europe and other regions. We have built an outstanding multicultural environment composed of employees of around 30 different nationalities.
We are looking for a Collection Specialist for Poland, based in Barcelona .
The Collections Specialist is responsible forminimizing outstanding receivables andreducing interest losses by ensuring timely customer payments. The role includes maintaining accurate account records and reconciliations, while balancingfinancial risk withbusiness opportunities through effective credit and collection management.
As a Collection Specialist for Poland, you will:
* Ensure prompt collection of overdue payments following established escalation procedures.
* Respond to customer inquiries via phone and email within departmental service level targets.
* Identify and escalate customer complaints or disputes as appropriate.
* Collaborate with Customer Service, Sales, and other stakeholders to address payment issues, disputes, and credit hold situations.
* Provide support and backup to fellow collections team members as needed.
* Liaise regularly with the Credit & Collections Team Lead regarding credit-related concerns.
* Maintain accurate and up-to-date records of customer interactions and account status.
Role requirements
To be successful in this role, you'll at least need!
* Languages: Native Polish andgood English (spoken and written). Knowledge ofCzech/Slovak or Hungarian is a strong advantage.
* Education: Ideally Degree inBusiness Administration ,Economics, or a related field (preferred).
* Experience handlinghigh volumes of incoming calls, ideally inCredit & Collections.
* Skilled in:
o Customer negotiation and stakeholder communication.
o Collections ,dispute resolution, andaccount reconciliations.
o Managingcharges and payments.
* Personal Skills
* Stronginterpersonal and negotiation skills (internal & external).
* Tenacious ,ambitious, and a strong sense ofownership.
* Able to workunder pressure, bothindependently and as part of ateam.
* Self-motivated, goal-oriented, and results-driven.
* Excellentcommunication and influencing skills (verbal & written).
* Knowledge & Tools
* Understanding ofcustomer accounts andbusiness workflows.
* Basicaccounting knowledge, especially incustomer accounting.
* Proficient inMS Office.
* Experience withSAP is a plus.
What we offer:
* Competitive Salary: Based on experience and skills.
* We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension plan.
* Flexible Compensation Plan: Includes a restaurant card, private health insurance for family members, nursery vouchers, and a transport card.
* Economic Support for Remote Work.
* Flexible Hours: With the possibility to work from home depending on the role .
* Holidays: 23 days + additional days for work adjustment.
* Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen.
* Special Discounts: On your favorite brands for being part of Air Products.
* Parking Space: So, you don't stress about arriving at the office.
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We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.
At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visitAbout Air Products.
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