We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.
The position acts as the primary point of contact for clients, ensuring a high level of service while identifying opportunities to expand business within existing accounts. By analysing client performance, market trends, and competitor activity, the role supports strategic decision-making and continuous growth. It also involves strong collaboration with internal teams to resolve client needs effectively and deliver a seamless customer experience.
Conduct regular client visits (7–10 per week), virtual meetings, and attend trade shows
Analyse KPIs, client performance, and account data to drive growth
Identify and develop new business opportunities within accounts
Maintain accurate records of client interactions in Salesforce CRM
Participate in training, coaching, and team development activities
Experience in account management, delivering sales growth and profitability
Strong client-facing and stakeholder management skills
Ability to identify new business opportunities within existing accounts
Data-driven, with experience analysing KPIs and client performance
Proficient in CRM systems (e.g. Salesforce)
Commercial awareness, with understanding of market and competitor dynamics