By accompanying the client with the management of their security devices, and by continuously improving our processes and operations capabilities, you will be helping make the customers life more secure. If you:Are passionate about cybersecurity and are constantly developing your knowledgeAre eager to learn and to manage state of the art security technologiesAre at ease in a fast-paced environment and able to get out of your comfort zoneEnjoy actively contributing to improving the services offered to clientsAre motivated by working directly with customersServe as the first escalation point of our Tier 1 engineers for our operational team to help resolve complex device health issuesHelp manage the configuration and monitor the health of customer's security devices. You will do this by responding to and resolving, in a timely manner, client's requests such as service requests, change requests or operational incidentsUpdate security devices according to service roadmap and guidance from the Platform engineering groupParticipate in the effort of building and maintaining Standard Operations Procedures to manage security devices or to empower Tier 1 engineersFollow vendors' roadmaps to: understand platform's new features, identify synergies with our service, participate in the upgrade strategy definition for customer's devices and ensure the proper roll out in collaboration with Platform EngineersBuild up and maintain an in-depth knowledge of our products and services portfolioPeriodical on-call duties for device management escalationsUnderstanding the business and environment of our customersFrequent contacts with customers at both technical and managerial levelsInternal transversal interactions with various groups (Operational Analysts, Platform Engineers, Detection Architects, DevOps...)Your aim is to play an active role in helping Kudelski Security to provide customers with the best experience through their journey into our Managed Detection and Response service and ultimately make our customer's lives more secure.An engineering degree in technology / computer science or equivalent3+ years of experience in IT system administrationStrong background in Linux systemsKnowledge in network and securityExperience in a client facing roleExperience with one or more of the following technologies: EDR, SIEM, Vulnerability Scanning, Firewalls, Cloud platformsFluent in EnglishKnowledge in Splunk administrationKnowledge in Windows AdministrationTechnical certifications on vendors' productSpanish, French or any other languagesJoin us and be part of a rapidly growing company with locations in Switzerland and the United States and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you'll be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy.