Join to apply for the IT/OT Support Engineer role at A.P. Moller - Maersk
APM Terminals plays an important role in enabling the global Maersk Ocean and Logistics network, serving Shipping Lines, Cargo Owners, Freight Forwarders, and port authorities across our network of terminals.
We Offer:
This is an exciting career opportunity in an international, challenging environment known for diversity and a high-paced setting. You will focus on creating valuable relationships with customers and work with professional teams. The role involves monitoring Terminal IT health, including Infrastructure, Network, Storage, and Incident Management, requiring full-time onsite presence.
Principal Accountabilities:
* Provide end-user support for Office applications, desktops, laptops, printers, and mobile phones.
* Support and maintain local IT infrastructure, including datacenter racks, cabling, network, and server equipment.
* Support local IT/OT infrastructure, including CCTV, Radio, OCR equipment, biometric readers, and Vehicle Mounted Terminals.
* Assist regional IT teams onsite with incident and change management.
* Install and replace hardware devices.
* Resolve incidents within service levels.
* Contribute to IT projects, upgrades, and deployments.
* Perform routine maintenance and update the support knowledge base.
* Conduct Root Cause Analysis and problem-solving.
Data Center Responsibilities:
* Maintain datacenter, server, and storage environments.
* Implement remote monitoring and resolve incidents within SLA.
* Ensure security and compliance standards are met.
Qualifications and Skills:
* IT Engineering or Telecommunications background.
* Knowledge of VMWare, Cisco (certification a plus), and ITIL.
* Good communication skills in English.
Learning & Career Opportunities:
* Skills in network infrastructure, Data Center, and working with global teams.
* Potential career paths include Project Management, Service Management, Business Analysis, and Support roles.
Maersk values diversity and inclusion and is an equal opportunity employer. We support accommodations for applicants with special needs during the hiring process.
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