Is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more
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Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
We are looking for a people-oriented Public Tender and Customer Service Specialist for our multilingual customer service team in Barcelona!
This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, account managers, project managers, logistics, manufacturing and service representatives). Your primary responsibility will be to review terms & conditions, the preparation of the administrative documents and questionnaires for Tenders and creating and processing of sales quotes. You will be expected to take appropriate ownership to resolve issues throughout the quote to cash and revenue process.
What will you be doing?
* Managing Public Tenders and customer requests such as end-to-end order status management, for example:
* Tender quote creation based on input from account manager (CRM Salesforce, Microsoft Excel and Word) in close alignment with our contracts department
* Obtain necessary approvals for any non-standard aspect of a deal
* Tender order creation based on input from customer, contracts and revenue lead (DBMS Oracle)
* Manage complex Tender deals in close alignment with solutions specialists
* Monitor end-to-end order process status and ensure closure
* Resolve questions around invoicing requirements, contract issues, revenue recognition
* Resolving problems by applying established policies, procedures and tactics
* Determining and developing new or improved approaches to processes or tasks
* Exercise sound planning and judgment when managing client requests
What we offer
A place within an exciting company! At Keysight, we develop with our visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world.
Our benefits are:
* Competitive salary based on experience
* A highly attractive benefits package
* Lunch vouchers
* Private health insurance
* Gym Funding
* Keysight Results Bonus
* Stock Purchase Plan
* Life insurance
* Flexible working hours and working from home days
* Individual training curriculum and development opportunities
For more information about Keysight see the link to our culture and Spanish Benefits.
Qualifications
* Master communicator alert! xqysrnh Native-level German is required, with Dutch and French skills as a fantastic bonus – your multilingual abilities will be your superpower in this global role.
* Proven track record of at least 2 years navigating high-stakes, dynamic customer service landscapes – where every challenge is an opportunity to excel
* Experience in terms and conditions review for deals
* Positive, can-do attitude to ensure customer satisfaction and to go "above and beyond"
* Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
* Good time management and organizational skills to maximize productivity
* Detail and process oriented to ensure data accuracy and operational excellence
* Proactively resolve complex issues with the best interest of customers and Keysight in mind
* Thrive under pressure and transform potential stress into strategic problem-solving opportunities