We are seeking a strategic, hands-on, and inspiring leader to join Fairmont La Hacienda as Director of People & Culture. This role is key in shaping the Heartist experience, driving a high-performance culture, and aligning people strategies with business objectives in a luxury hospitality environment.
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The Director of People & Culture will act as a trusted partner to the General Manager and Executive Committee, leading all aspects of the People & Culture function while ensuring compliance with Spanish labor legislation and Fairmont standards.
Strategic Leadership & Business Partnership
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- Lead the development and execution of the People & Culture strategy aligned with hotel objectives and Accor/Fairmont guidelines
- Act as a key member of the Executive Committee, providing strategic HR guidance and influencing business decisions
- Drive organizational development, workforce planning, and change management initiatives, particularly in a dynamic operational environment
- Foster a culture of performance, accountability, and continuous improvement
People & Culture Operations
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- Oversee the day-to-day operations of the People & Culture department, ensuring a professional, confidential, and Heartist-centric service
- Ensure full compliance with Spanish labor law, collective agreements, and Accor/Fairmont policies
- Lead employee relations, including disciplinary processes, investigations, and conflict resolution
- Maintain strong relationships with employee representatives (Comité de Empresa) and external stakeholders
Talent Acquisition & Employer Branding
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- Lead recruitment strategy and execution to attract, hire, and retain top talent in line with approved manning and budget
- Promote employer branding initiatives aligned with Fairmont’s luxury positioning
- Ensure transparent, fair, and inclusive recruitment and selection processes
Learning, Development & Talent Management
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- Drive talent development strategies, including succession planning and career development
- Ensure the implementation of onboarding, training programs, and leadership development initiatives
- Support leaders in performance management processes, goal setting, and development planning
- Identify and develop high-potential talent within the organization
Employee Engagement, Culture & Experience
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- Champion the Heartist culture and Fairmont values across all levels of the organization
- Develop and implement engagement, recognition, and wellbeing initiatives
- Foster an inclusive, respectful, and collaborative work environment
- Ensure effective internal communication strategies
Compensation, Benefits & HR Analytics
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- Oversee payroll, compensation, and benefits, ensuring internal equity and external competitiveness
- Manage labor costs in line with budget and business needs
- Lead HR reporting, analytics, and KPIs (turnover, engagement, absenteeism, headcount) to support decision-making
- Participate in budget preparation, forecasting, and cost control for the department
HR Systems, Compliance & Governance
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- Ensure accuracy and optimization of HRIS systems (e.g., Factorial or similar)
- Oversee audits, reporting, and compliance with corporate and legal requirements
- Maintain proper documentation and HR administration standards
Culture, Brand & Responsible Hospitality
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- Embed Fairmont service culture and luxury standards into the employee experience
- Promote responsible and sustainable practices within the workplace
- Support corporate initiatives and brand programs, ensuring local implementation
Qualifications
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- Minimum 10 years of progressive Human Resources experience, with at least 3–5 years in a senior leadership role
- Proven experience in the hospitality industry, preferably within luxury hotel environments
- Strong knowledge of Spanish labor law, employee relations, and collective agreements
- Experience working with Works Councils (Comité de Empresa) is highly desirable
- Degree in Human Resources, Hospitality Management, Business Administration, or related field
- Strong business acumen with experience in budgeting, forecasting, and HR analytics
- Experience with HRIS systems (e.g., Factorial or similar)
- Fluency in Spanish and English (both written and spoken)
Competencies
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- Strategic thinking and leadership
- Strong interpersonal and communication skills
- Ability to influence and coach senior leaders
- Problem-solving and decision-making capabilities
- Change management and adaptability
- High level of integrity and confidentiality
- Passion for people, culture, and luxury hospitality
Additional Requirements
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- European citizenship or valid work permit for Spain
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