Your responsibilities and impact as a Customer Service Agent will be:
* Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
* Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite Transforming online credit simulations into completed files
* Handling calls for prospects and clients
* Being in contact with other departments and redirecting related cases and issues to responsible departments
Skills, qualifications and interests you need to succeed in this role:
* A native level of French and a good level of English
* Enthusiasm about fashion and trends
* Living in or willing to relocate to Lisbon for an international career and life experience
* Having a valid Portuguese work permit (required).
What’s in it for you?
* Type of contract: yearly
* Working hours: 40h/week (8h/day) from Monday to Sunday, 8 am to 8 pm
* Salary conditions* – 2 options:
* Including free accommodation (shared flat, all bills included): 1040€ gross/month
* Excluding accommodation: 1290€ gross/month
* For international candidates:
o Reimbursement of your initial flight expenses
o Airport pick up
o Yearly two-way flight ticket back to your home country (within the EU)
o Help in paperwork, opening bank account, etc. upon your arrival
* Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
* Real career opportunities in different career paths
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.