CRM, Customer Success & Marketing Automation Associate – Mautic Specialist (Remote - CET ± 4 h)
This hybrid role combines hands-on expertise in Mautic with multichannel campaign management and customer success coordination across clients, internal devs, and the CEO.
You will be the technical marketing operator ensuring campaigns run smoothly and the face of day-to-day value delivery for our managed deliverability and profitability-focused ESP offering.
Key Responsibilities
* Technical Operations & Analytics
o Manage the Mautic stack – installations, upgrades, plugins, security.
o Access servers via SSH to audit and optimize cron jobs (segments, campaigns, webhooks, backups).
o Identify and fix misconfigurations like duplicate triggers or missing workers.
o Query Amazon Athena (SQL) on engagement data to validate KPIs and generate insights.
o Monitor deliverability using tools like InboxTracker, Litmus, MXToolBox; maintain inbox placement >95%.
o Integrate Mautic with websites, e-commerce, CDP, BI, and ad platforms via API/Webhooks.
* Customer Success & Coordination
o Serve as the primary success contact for assigned accounts: schedule stand-ups, gather requirements, translate into tickets, track SLAs.
o Coordinate hand-offs between dev team, CEO/PM, and clients; ensure clarity on expectations and timelines.
o Present weekly performance reports on growth metrics and next steps.
o Collect feedback and convert into backlog items or optimization ideas.
* Project Prioritization & Growth
o Manage JIRA boards with the CEO, prioritizing for ROI.
o Run experiments (subject-line tests, segment rollouts) and measure impact.
o Identify and scope new customers fitting our profile (10 MM+ emails/month).
Traits & Skills We Value
* 2–4 years in CRM/Marketing Automation, with 1+ year as primary Mautic owner.
* SQL proficiency in Amazon Athena (window functions, partitions, cost control).
* Linux CLI skills: cron, log grep, bash scripting.
* Ability to explain technical concepts clearly to marketers and executives.
* Strong project management skills and attention to detail.
* Kaizen mindset & frugality—iterate fast, deliver value with lean resources.
* Mastery of AI tools (ChatGPT, Copilot) for drafts and queries.
* Bonus: Experience with Optimove, Bird.com, Klaviyo, Braze, or Iterable; French language skills.
Stack Overview
* Tech: Mautic v5.2.3+, SparkPost MTA, Amazon SES/qMail, AWS S3, Athena, Tableau, Ubuntu 22, CloudWatch, Bitbucket/GitHub.
* Tools: InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, Abacus.AI.
What We Offer
* Remote-first (CET ± 4 h) with flexible schedule.
* Full-time or part-time; competitive salary + bonus + stock options.
* Impact on brands sending 10+ million emails/month.
* Accelerated learning in deliverability, data, CS, and AI-driven content.
* Join an ambitious, high-ownership team committed to sanity and shareholder value.
Success in 30/60/90 Days
* 30 days: Configure a new sending domain, document the checklist, coordinate with clients and DevOps.
* 60 days: Lead customer success for one client, demonstrating measurable growth and proactive issue resolution.
* 90 days: Autonomously manage 3 clients end-to-end and source/scoped new customers.
Ready to Apply?
Send your CV plus a 3-minute video (Loom or similar) showcasing a Mautic or Athena success you owned, an Athena query counting unique bounces in 24h, and a cron snippet you optimized.
If there's a fit, we'll meet on Google Meet.
About Data Innovation
We help teams increase margins, traffic, revenue, and activations while reducing costs, using our stack built on Mautic, SparkPost/Amazon SES/qMail, and Tableau, enriched with advanced analytics and AI models.
Clients include Nestlé, Brown-Forman, Tradedoubler, Disfrutabox, Feebbo Digital, and more. We're a small, high-ownership, continuous learning team partnering directly with the CEO to develop new projects, delight clients, and grow the business.
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