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About Sitel Group
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun, and be themselves.
* GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within and provide tools, skills, and resources to develop professionally and personally. You choose where to go;
we help you get there.
* BE BOLD, BE YOU. #SitelLife represents our commitment to our people—you. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves, and use their voice, providing a platform to do so.
* WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven and leverage our people’s power to make a positive impact in our communities.
* GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. Benefits include paid time off, referral bonuses, and fun perks like employee discounts.
* MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversations. We encourage you to speak up, and we listen. Through MAX, our global community, we leverage your ideas and feedback to shape the future of Sitel Group.
Position Overview:
Account Manager
We are seeking a talented Account Manager to be the primary client’s day-to-day service delivery contact, developing strong relationships with clients and key stakeholders. The role involves understanding the client’s needs, culture, and pain points, and proactively offering solutions to exceed expectations.
Responsibilities:
* Respond to client queries and ensure implementations are deployed as planned.
* Align account strategy and ensure consistent delivery across all areas.
* Build and maintain trusting relationships with clients.
* Understand client needs and identify opportunities for strategic growth.
* Manage proposals with clear WIN strategies.
* Communicate effectively to understand client needs and explain product value.
* Coordinate between clients and internal teams, resolving issues and escalations.
* Negotiate contracts, renewals, and amendments.
* Collaborate with internal teams to ensure high-quality delivery.
* Plan and present reports on account progress and initiatives.
* Stay updated on company products and services.
* Represent the client to ensure their demands are met, focusing on customer experience.
Qualifications:
* Bachelor’s degree or equivalent work experience.
* At least 3 years in client management roles.
* Strong English communication skills (verbal and written).
* Experience in BPO industry and client-facing roles.
* Operational and industry-specific experience.
* Experience managing diverse, remote teams.
* Proven leadership and account management skills.
Additional Requirements:
* Availability to travel.
* Support outside regular hours if needed.
Benefits:
* Competitive wages and stability.
* Ongoing training and development.
* Private healthcare and dental insurance.
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