Wolters Kluwer is a general leader in professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. We help professionals deliver deep impact when it matters most.The Global Communications team at Wolters Kluwer, which is responsible for elevating the overall company narrative and bringing a consistent, strategic message to our key internal and external stakeholders, is looking for a a dynamic and practical **Senior Communications Specialist**.The Senior Communication Specialist will join the Operations CoE team, which is part of our global communications team. This hybrid role, based in Europe, will support strategic internal communications initiatives, while promoting a broad range of employee engagement programs with a strong focus on operational excellence, cross-functional collaboration, and crisis communication readiness. You will work as part of a global team to contribute ideas and improve our overall communications strategy, collaborate across teams on a regular basis.## **Key Responsibilities:****Operational Planning & Delivery*** Own the company editorial calendar for internal campaigns and BAU updates; sequence communications, manage dependencies, and run timelines with clear milestones and gates.* Lead project management for central and functional campaigns, all‑employee events, and leadership broadcasts—coordinating stakeholders, logistics, and run‑of‑show.* Set and enforce workflows—briefs, checklists, QA, accessibility checks, and sign‑off—with on‑time delivery to agreed SLAs.* Maintain communication governance (templates, style guides, image use, metadata) and act as operations point‑of‑contact for leaders and program teams.* Support issues/crisis communications with rapid drafting, stakeholder coordination, and channel execution.**Channel Management & Operations*** Own day‑to‑day operations for the internal channels (Viva Engage, Teams, intranet (SharePoint)—structure, navigation, publishing, content hygiene, and governance.* Manage Viva Engage communities—posting cadence, conversation health, moderation rules, and creator support—to build reach and engagement.* Run key distribution lists; oversee shared mailboxes, send windows, and targeting/segmentation for leader and enterprise updates.* Coordinate Teams channels for program and leadership communications, including pinned resources, announcements, and event promotion.* Support town halls and leadership events (virtual/in‑person): comms run‑up, invites, livestream/in‑room experience, and post‑event follow‑ups.**Measurement & Continuous Improvement*** Define KPIs per channel/campaign (reach, open rate, CTR, dwell time, comments/sentiment, completion).* Build and maintain analytics and quarterly reports; translate insights into content/format improvements.* Track audience feedback via surveys and listening sessions; recommend optimizations to timing, targeting, and channel mix.**Qualifications & Skills:*** Bachelor’s degree in Communications, Marketing or Journalism or equivalent experience.* 5+ years of experience in corporate communications, preferably in a global or matrixed organization.* Strong project management skills with a practical, solution-oriented mindset.* Proven ability to collaborate effectively across teams and geographies.* Demonstrated success managing internal communication platforms (e.g., SharePoint, Microsoft Office Suite, including Viva Engage).* Experience in working with project management tools like Monday.com or similar.* Data-driven mindset: proven competence in tracking and analyzing campaign metrics.* Proven track record in stakeholder engagement; comfortable leading multi‑stakeholder delivery under time pressure.* Expert-level attention to detail, ownership, follow-through and deadline-oriented.* Comfortable working in dynamic, high-pressure situations and contributing effectively, and efficiently to crisis communication efforts.* Ability to collaborate effectively and build relationships across all functions and levels within the organization.* Travel will be minimal; approximately once or twice a year for two to three days.* Excellent written and verbal communication skills in English.If you think that you have the needed requirements click on the apply button to join us and **be the difference**. **If making a difference matters to you, then you matter to us.***All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.*#LI-Hybrid## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit, follow us on,, and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.
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