Marketing Intern – Madrid Boutique
Starting September 2026
About the role
We are looking for a motivated Marketing Intern to support the Madrid Boutique team. You will contribute to marketing initiatives, events, and client engagement projects, gaining hands-on experience in luxury retail and boutique operations.
What impact you can create at CHANEL:
CLIENT ENGAGEMENT
1. Monitor and track Fashion Advisors’ clienteling activities (launches, campaigns, communications, and events), delivering weekly performance analysis and tailored action plans to drive engagement.
2. Manage the clienteling gifting strategy, including inventory tracking, system registration, client feedback, and coordination of gift and flower deliveries.
EVENTS & CLIENT VIC EXPERIENCE
3. Support the planning and execution of boutique events and projects, enhancing the overall client experience.
4. Support preparing client’s VIC experience and travel itineraries.
CLIENT EXPERIENCE
5. Support and oversee service apps (INCHANEL, EASY BOUTIQUE, WAITHILE), ensuring optimal performance and reporting any technical issues.
6. Identify opportunities to elevate the customer experience and proactively recommend improvements.
7. Maintain and continuously update a curated city guide (restaurants, exhibitions, and local events), providing the boutique team with relevant and up-to-date client recommendations.
CLIENT INTELLIGENCE & ANALYSIS
8. Contribute to ad hoc marketing initiatives by generating insights and supporting process optimization, while explore and implement opportunities to leverage AI tools in order to streamline and accelerate processes.
9. Assist the boutique team in maintaining a high-quality and accurate client database.
10. Support and roll out marketing briefings for the sales team, ensuring clear communication of key initiatives.
You are energised by
11. Working in a dynamic, collaborative environment where your contributions matter.
12. Participating in creative projects that enhance the client experience & team engagement.
13. Learning about luxury retail marketing, clienteling, customer experience and boutique operations.
What you will bring
14. BA in Marketing, Business Administration, or a similar field
15. Advanced user of Microsoft Office Packge
16. Fluent in Spanish and English
17. Proactive, detail-oriented, and organised, able to anticipate needs
18. Strong interpersonal and communication skills to collaborate with colleagues and external partners
19. Passion for fashion, luxury, and client-centric experiences
20. Eligibility to formalize an internship agreement with educational institution
What CHANEL can offer you
21. Hands-on experience in luxury boutique marketing
22. Exposure to campaigns, events, customer experience, client intelligence and clienteling strategies
23. Opportunity to develop project management, communication, and analytical skills
24. Insight into CHANEL