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Sales Associate (H/M)
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HermèsJoin to apply for the
Sales Associate (H/M)
role at
HermèsGet AI-powered advice on this job and more exclusive features.Contribution to turnover of store through selling.Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.Develop your knowledge of the after-sales support processes.Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.ClientEnsure strong customer communication during selling ceremony and in after sales.Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.Accurate CRM capture and recording of client data.StandardsActive participation in store communications such as daily team briefingsMaintain store standards and become familiar with daily procedures.Ensure merchandise is handled with care and consideration.Adherence and upholding of House procedures.Familiarise yourself with the visual merchandising basics – both front and back of house.Carry out regular stock replenishment and organisation of product.Become acquainted with all metiers.TrainingSuccessfully participate in and complete any training providedShare information with colleagues and proactively convey learnings when interacting with clients
Key Responsibilities
Sales & ServiceContribution to turnover of store through selling.Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.Develop your knowledge of the after-sales support processes.Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.ClientEnsure strong customer communication during selling ceremony and in after sales.Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.Accurate CRM capture and recording of client data.StandardsActive participation in store communications such as daily team briefingsDemonstrate excellent communication skills – both verbal or written.Maintain store standards and become familiar with daily procedures.Ensure merchandise is handled with care and consideration.Adherence and upholding of House procedures.Familiarise yourself with the visual merchandising basics – both front and back of house.Carry out regular stock replenishment and organisation of product.Become acquainted with all metiers.TrainingSuccessfully participate in and complete any training providedShare information with colleagues and proactively convey learnings when interacting with clients
Competencies And Skills
Acts as a team playerTake initiativeDemonstrates warmth and empathy, especially with objectionsStays calm when under pressure whilst also being adaptable and versatileActs as a true ambassador of the HouseHold a high level of personal standardsHigh level of English (at least a B1 level is required). Other languages are a plus
“Hermès Ibérica is committed to gender equality and equal opportunities at all levels and for all employees.
As a responsible employer, we are committed to ethics, diversity and inclusion.
Join the Hermès human adventure”
Hermès, creadora, artesana y comerciante de objetos de alta calidad, es desde 1837 una maison familiar e independiente francesa con más de 20 000 empleados en todo el mundo. Impulsada por su permanente espíritu emprendedor y su constante nivel de exigencia, Hermès cultiva la libertad y la autonomía de cada individuo mediante una gestión responsable. La empresa perpetúa la transmisión de un savoir-faire excepcional mediante un fuerte anclaje territorial que respeta a las personas y los recursos. Dieciséis oficios nutren la creatividad de la maison, cuyas colecciones están presentes en más de 300 tiendas en todo el mundo. Seniority level
Seniority level Entry levelEmployment type
Employment type Full-timeJob function
Job function Sales and Business DevelopmentIndustries Retail Luxury Goods and JewelryReferrals increase your chances of interviewing at Hermès by 2xGet notified about new Salesperson jobs in
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