We are looking for a "_Supplier Coordinator_” who will offer service to a multinational pharmaceutical company.
You will analyze trends in support issues, address root causes with tactical solutions, and align vendor activities with internal operational objectives. Your strategic contributions will involve developing long-term vendor management strategies that reflect organizational priorities and ensuring continuous improvement in vendor performance.
By leveraging data analytics, you will optimize processes and provide actionable insights to IT leadership, guiding future vendor engagements and enhancing overall service delivery.
**TASKS**:
- Develop and maintain strong partnerships with vendors to foster collaboration.
- Facilitate communication between internal teams and vendors to align goals and expectations.
- Monitor compliance with contract terms and SLAs, addressing deviations promptly.
- Collaborate with vendors to resolve incidents and minimize downtime.
- Identify trends in support issues and address root causes with tactical solutions.
- Conduct performance reviews with vendors to ensure continuous improvement.
- Align vendor support activities with internal operational goals.
- Develop long-term vendor management strategies aligned with organizational objectives.
- Provide strategic insights to IT leadership regarding vendor performance and
future engagements.
- Monitor vendor expenses and identify opportunities for cost savings without compromising service quality.
- Conduct financial analysis to justify vendor costs and investments.
- Track and report ROI for vendor partnerships and support initiatives.
- Use data analytics to identify trends, improve vendor performance, and optimize support processes.
- Support strategic decisions by providing actionable insights from vendor performance data
**SKILLS**:
- Proven experience in senior stakeholder and customer service.
- Track record of consistent ownership and result delivery.
- Strategic thinker and motivator, highly creative, and able to take ownership.
- Excellent spoken and written English
**SCHEDULE**:
- 08h-17h from Monday to Friday (flexible)
- Nowadays: 4 days by remote | 1 day on-site.
**CONDITIONS**:
- Salary package based on your profile.
- Permanent Contract.
- Ticket restaurant included in-office hours
- Versátil Retribution Program (medical insurance, public transport ticket and childcare check)
- Discounts on gym network(Wellhub)
- Learning & Development (Training catalogue)
- 360º Continuous Evaluation.
- Friend Referral Program.
- Team Building Activities.
- Our goal is that you are well in every way!_