Additional Information
Job Number:
Job Category: Food and Beverage & Culinary
Location: W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840
Schedule: Full Time
Located Remotely?: N
Position Type: Non-Management
About The Property
W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it is Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this exclusive boho‑chic hotel by the sea has a distinctive design inspired by the island’s essence and hippie heritage. The Mediterranean spirit is infused into each of the 154 rooms and suites.
Culinary excellence takes center stage with Yellow Fish Restaurant showcasing the finest local flavors and STEPS serving award‑winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine.
Two spacious and light‑filled meeting rooms are available, in addition to wellness facilities such as Away® Spa, the FIT® fitness center, and GLOW, an exclusive adults‑only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever® service ensures that every request is met with seamless efficiency.
About The Brand
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life, open doors and open minds, and are constantly inspired by new faces and new experiences. Our culture of Whatever/Whenever is at the core of our service philosophy, bringing guests’ passions to life. If you are original, innovative, and looking toward the future, welcome to W Hotels.
Position Summary
- Ensure staff works together as a team to provide optimum service and meet guest needs.
- Inspect staff grooming and attire, rectifying any deficiencies.
- Complete opening and closing duties, including setting up supplies, cleaning equipment, locking doors, and inspecting storage for organization, FIFO use, and cleanliness.
- Complete scheduled inventories, requisition supplies, and monitor dining rooms for seating availability, service quality, safety, and guest well‑being. Complete work orders for maintenance repairs.
- Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Follow all company, safety, and security policies; report accidents, injuries, or unsafe conditions to management; complete safety training and certifications. Maintain uniform and personal appearance, confidentiality, and protect company assets.
- Welcome and acknowledge guests according to standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Use clear and professional language in communication.
- Develop and maintain positive working relationships, support the team in reaching common goals, and respond appropriately to employee concerns.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and cost‑savings. Visually verify information in various formats.
- Visually inspect tools, equipment, or machines for defects. Stand, sit, or walk for extended periods during the work shift.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None required.
At Marriott International, we are dedicated to being an equal opportunity employer and fostering an environment where all backgrounds are valued. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other protected characteristics, in accordance with applicable law.
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