Take your career to the next level with Amaris Consulting as a Business Analyst - CCaaS Transformation. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
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WHAT WOULD YOU NEED?
* Experience: +5 years of experience as and IT Business Analyst Proven background in operations, ideally within insurance/assistance industry
* Technical expertise: Mastery of project methodologies, process mapping, and technical/functional documentation
* Contact center knowledge: Strong understanding of telephony and contact center environments (Avaya experience valued)
* Languages: Clear communication in English, with French and Spanish highly desired
* Skills: Excellent analytical and synthesis abilities, workshop facilitation experience with demanding stakeholders
* Mindset: Strong customer focus, delivery-oriented approach, ability to challenge stakeholders constructively
WHAT WILL YOU DO?
* Lead the analysis of current telephony and contact center architecture (as-is analysis)
* Map and document call flows and IVR systems for CCaaS transition
* Create comprehensive inventory of numbers/VDN and agent skills/capabilities
* Perform gap analysis between current state and Genesys CCaaS target solution
* Contribute to target specifications document for CCaaS deployment
* Facilitate workshops with stakeholders to validate findings and recommendations
* Ensure smooth transition planning from Avaya to Genesys CCaaS platform
WHY US?
Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
* Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level.
* Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.
* Take charge of your training with an annual personal budget and company-paid certifications.
* Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance.
* Benefit from our WeCare program, supporting employees in critical situations.
* Unleash your full potential, both professionally and personally
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. xqysrnh For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.