We are looking for a customer-oriented service representative for a short campaign within the General Mills project to provide information to callers and record it in the system.**_ What will you be doing❓_**- Manage large amounts of incoming phone calls- Provide accurate, valid, and complete information by using the right methods/tools- Meet personal/customer service team targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts, and file documents- Follow communication procedures, guidelines and policies Take the extra mile to engage customers**Requirements**:**_ What are we looking for?_**- A fluent level of German with a good level of English- Customer support experience- Strong phone contact handling skills and active listening, good writing skills- Customer orientation and ability to adapt/respond to different types of characters- Ability to multi-task, prioritize, and manage time effectively**Benefits****_ What do we offer?_**- 2-week temporary contract- 39hours/week- Monday to Friday, 9 am to 7 pm (_rotative schedule_)- Salary: 18,900€ + 300€ bonus at the end of the contract- WFH or office (**_your choice_**)- 1st day of training from the office/pick-up work equipment- Start date **NOW!****If you want to know more, then we are ready to meet you.****Who we are**At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languagesWhat we are about **We’re People People**We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.**_ CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status_****_ #LI-MM1_