Clear customer satisfaction orientation working closely to the sales team acting as a technical expert to support the sale of complex technical products or services. Their role is to help potential, and existing customers understanding how the product or service works, answering technical questions, and providing customized demonstrations or proof-of-concepts to show how the product can solve the customer's specific needs.
Main Responsibilities
- Become a technical referent for Wallbox Products, working closely with the account teams to understand customer technical objections and develop strategies to solve technical blockers
- Work closely with Engineering, Product, and Customer Experience teams to ensure smooth prospect-to-customer transitions and long-term customer success
- Help the Sales team move toward closing by making customer product demos a positive experience
- Support Tenders' team when needed
- Participate in the development processes as market and competitor experts
- Develop and maintain technical training material and tools in cooperation with Marketing and Services o ensure that customers get appropriate updates, upgrades and relevant information and solutions
- Ensure customer information is up to date and accurate by using company's tools and systems
**Requirements**:
- 3+ years of experience in the fields of pre-sales or consultative sales
- Bachelor's Degree in Engineering
- Experience in technical sales or technical background are highly desirable
- Demonstrated experience with troubleshooting or resolving customers' queries
- Spanish as a native language and good level of English is mandatory for the role
- Ability to lead and/or motivate others around you (team-player), self-motivated, self-starter
**Benefits**:
- Hybrid work schedule and half Fridays
- First-class private health, dental, and life insurance after your first month at Wallbox
- Versátil compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
- Stock purchase plan
- Unlimited access to LinkedIn for all your learning and development needs
- Car discounts & special advantages if you choose an EV!
- Reception to manage services from any store (Mayordomo)
- Free coffee and tea to fuel your mornings
- Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen
- Learn and grow in a company of over 45 nationalities and counting!
- No suits! Unless it's Carnival or Halloween
Please submit your CV in English
- At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.