Service Delivery Manager - (Job Number: 00054596831)
Pay: Competitive
Location: Madrid Ii/Madrid
Employment type: Full-Time
Job Description
* Req#: 2053957
What makes Cognizant a unique place to work? The combination of rapid growth and an innovative national and international environment creates many opportunities for people like YOU — ambitious individuals who want to make a difference. Our delivery model, infused with a culture of high customer and employee satisfaction, fosters positive relationships and successful business outcomes.
Join us as a change-maker:
Position: Service Delivery Manager
Location: Spain / MADRID
The Opportunity
Are you a service manager who pushes yourself to the limit?
Why choose us?
* High-quality projects: Participate in demanding projects focused on digitalization or starting new initiatives from scratch.
* Remote position within Spain: Work from anywhere in Spain with flexibility.
* Learning opportunities: Access training platforms to develop your skills or learn new technologies.
* Teamwork: Collaborate with talented teammates who support you.
* International team: Improve your English communication skills by working with global teams.
* Career growth: Progress vertically and horizontally into new responsibilities and technologies.
Additional benefits include:
* Restaurant tickets for every working day
* Permanent contract for growth
* Flexible benefits for Gympass and nursery tickets
* Referral program with rewards
* Competitive salary and bonuses
What will make you successful in this position?
* Set up the AMS AD services structure at Iris
* Define the Service Catalog for Service Requests
* Ensure service delivery according to contractual SLAs
* Organize and facilitate Service Review Meetings
* Coordinate volume forecasting and charging agreements
* Update Service Level Management documentation
* Manage and measure SLAs, implement improvements
* Negotiate service level exceptions
* Manage estimations for application development
* Plan and deliver the full application development cycle
* Handle a CORE-FLEX team
Key Responsibilities
* Excellent communication and negotiation skills
* Strong presentation skills
* Team player with proactive attitude
* Proven experience in service improvement programs
* Knowledge of ITSM processes (Incident, Problem, Change, Configuration)
* IT risk management and project management skills
* Structured planning and analytical skills
* Experience with Agile methodologies
* Fluent Spanish and good English communication skills
* Proficiency in MS PowerPoint and Excel
* Experience with ServiceNow and ITIL processes
* Insurance domain experience preferred
Apply if you want to thrive in a healthy, trendy environment.
About Cognizant
Cognizant is a leading global professional services company transforming clients' business, operating, and technology models for the digital era. Headquartered in the U.S., listed on NASDAQ, and ranked 205 on the Fortune 500, we value diversity and are an equal opportunity employer.
Additional Information
We provide reasonable accommodations for applicants with disabilities. For assistance, contact or 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. We use an Automated Employment Decision Tool to score skills and responses, with details available at NYC applicants can request alternative processes or accommodations.
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