About Us
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
We strive to do business with people, for people. We aim to inspire and motivate our employees, making them proud to belong to Teleperformance through job satisfaction and a great work environment.
In Spain, we have more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), looking for highly-skilled professionals to join our team.
Purpose of the Role
As a Business Developer Representative, you will identify robust sales opportunities, profile prospective customers, discover their needs, and drive new business through various outbound campaigns.
You will help businesses work better together, move fast and innovate. As a member of the Business Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their business needs to propose adequate solutions and send them on the most appropriate Sales path.
You will work towards individual targets but will also be part of a larger sales team focused on growing our customer base across EMEA. You will be in a phone-based environment, where you will interact with customers primarily via outbound calls.
Responsibilities
* Achieve SQO (Sales Qualified Opportunity) quota quarterly, and hit a target level of activity daily and weekly.
* Manage a portfolio of assigned accounts to identify high potential prospects.
* Educate customers on what we have to offer.
* Execute daily outbound phone calls and emails (often cold calling), contact C-level decision makers, build quick rapport and assess needs.
* Understand prospects' pain points, gather technical requirements, correlate business needs to available Cloud solutions (solution-selling) and build value for next steps in the sales process.
* Update and maintain prospect and customer data in Salesforce.com (CRM database). Manage leads, contacts, accounts, opportunities and activities in Salesforce.com.
* Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline.
* Diligently document customer notes and deal details over the course of a customer's interaction (using Salesforce.com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time.
Requirements
* Bachelor's degree or equivalent practical experience.
* Native English speaker.
* Some experience in outbound sales, B2B sales or business development, ideally in the IT industry.
* Some understanding of cloud computing concepts, in particular Google Cloud Platform solutions.
* Ability to connect business needs with adequate solutions, strong business acumen.
* Strong interpersonal skills and a high level of integrity and professionalism.
* Comfortable working against an assigned quota in a phone-based environment.
* General IT skills: essential computer skills to navigate efficiently a computer-based job.
Desirable Skills
* 1 year experience in IT outbound sales prospecting, with strong sales acumen and ability to persuade others and read situations well.
* Experience in cold calling and successfully managing a large portfolio of accounts and contacts.
* Experience using Salesforce or other CRM platforms.
* Able to identify key decision makers and relevant stakeholders in a business conversation.
* Goal-oriented, self-motivated individual who is proactive, confident, competitive and tenacious.
* Understanding of local market and local business environment.
Additional Information
* Full-time position (39 hours per week, Monday to Friday).
* This is a Hybrid working model in Barcelona.
* Salary: €21,898.95 gross/year + up to €2,627.87 gross/year in bonus.
* Referral Program: Bring a Friend and get a Referral fee (up to €2,000 depending on the language/project).
* Permanent Contract.
* Relocation support.
* A permanent presence of coaches who will facilitate your personal and professional development.
* Established career path to grow within the project.
* Continuous training and certifications within Google products.
* Bi-weekly, monthly or quarterly contests.
* Employment with the world's largest provider of contact center services.
* Excellent work environment, great colleagues, social arrangements, and personal development.
* Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
* Office location surrounded by the sea (World Trade Center, Barcelona, Spain).