Software Expert Field Technician Barcelona 1
Role focused on software solution support, data-driven service deployment, and project collaboration for Customer Center clients.
Key Responsibilities
- Support and retain customers under software contracts (TechCover).
- Contribute to service contract development for installed solutions.
- Proactively deploy Data Driven Services and Smart Integrated Assembly (SIA).
- Work with sales to define service support offers.
- Validate compatibility between Atlas Copco systems and tightening technologies.
- Integrate local developments with Atlas Copco tools.
- Manage requests and reporting via QCM and Spirit.
- Assess IT/SW scope and costs.
- Install, configure, and validate solutions.
- Handle change requests, testing, and customer training.
- Support during pilot and production integration phases.
Maintenance Phase
- Provide remote or on-site support.
- Monitor IT/SW incidents.
- Reconfigure systems and implement updates or upgrades.
To succeed, you will need
Required Knowledge
- Knowledge of servo-controlled industrial electric tools.
- Knowledge of industrial IT systems and office software.
- Network infrastructure and main communication protocols.
- Knowledge of Database Management and communication protocols:SQL / MQTT Brokers & MQTT Protocol / RabbitMQ / API / others.
- Basic understanding of automation / PLC / MES / other related systems.
- Ability to use the available equipment effectively.
- Knowledge of IT project management.
- Ability to work with sensitive data.
- Valid driving license (Category B).
- Education level: DUT in Mechanical and Production Engineering, DUT in Electrical and Industrial Computing, BTS in Electrotechnics, or equivalent.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
You will join our Customer Center, headquartered in Barcelona. You will become part of a dynamic field team and will travel regularly to visit customers within an assigned area.
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