Job Summary:
We are seeking a skilled Data Analyst to oversee the delivery of technology services and enhance service performance.
This role involves coordinating the performance execution of the Global Services & Experience strategy, aligning with Digital Tech and Customer-Facing Technology teams to define and deliver effective service roadmaps.
- Monitor and enhance the performance of local, regional, and global services, ensuring consistent delivery and a positive user experience.
- Generate and evaluate reports in Service Now to provide ticket management analysis, identify trends, gaps, and propose actionable insights that support strategic planning and operational efficiency.
- Design, implement, and maintain Power BI dashboards to visualize operational KPIs and SLAs, enabling data-driven decisions and continuous improvement.
- Lead or support small-scale projects and initiatives, ensuring alignment with global standards and timely execution.
Key Qualifications:
- Bachelor's Degree or equivalent experience.
- Advanced proficiency in Power BI, including data modeling and visualization.
- Experience with ServiceNow ITSM data (incident/request/problem/knowledge).
What We Offer:
- A dynamic and collaborative work environment.
- The opportunity to grow and develop your skills and expertise.
About This Role:
- Strong communication skills are essential for engaging with integral stakeholders and translating technical insights into business-relevant recommendations.
- Ability to work both independently and collaboratively in a remote-first, cross-functional environment.