Groupon is a marketplace where customers discover new experiences and services every day, helping local businesses thrive. We have partnered with over a million merchants worldwide and connect more than 16 million customers with deals across various categories. Unlike e-commerce giants, we focus on supporting local businesses on a performance basis.
Groupon is undergoing a transformation driven by results. Despite our global presence, we foster a culture of innovation, risk-taking, and success. Our scale and rapid change allow for immediate impact.
We are seeking a Linux Production Service Support Engineer (Incident Management) to support and optimize internal systems that serve both business and engineering departments.
Role Details:
* Implement incident management strategies using Site Reliability Engineering best practices and ITIL framework.
* Serve as Incident Commander, change manager, and senior technical resource to prevent, identify, triage, document, investigate, mitigate, and recover from site/service-impacting incidents across Groupon’s 300+ global services.
* Coordinate and resolve Post Mortems, oversee Problem Management.
* Dedicate time to various projects.
* Work as part of the Incident Management team with shifts Monday-Friday and one weekend primary on-call every 10 weeks.
Qualifications:
* 6+ years managing Linux systems and conducting root cause analysis of site-impacting issues.
* 4+ years creating complex Splunk or Kibana queries for incident resolution and prevention.
* 6+ years in web application operations and root cause analysis.
* 6+ years developing policies and procedures to enhance production stability.
* Strong communication, consulting, and collaboration skills for interfacing with senior leadership.
* Knowledge of programming languages (Python, Ruby, Java) is a plus.
* Degrees in Computer Science or related fields (BS, MS, PhD) are a plus.
* Experience designing tools for site and service management is a plus.
Desired Traits:
* Customer-focused
* Team player
* Fast learner
* Pragmatic
* Ownership mindset
Groupon aims to build strong communities through thriving small businesses. If this role excites you, click apply and join us in becoming the premier destination for local experiences and services.
Warning: Beware of recruitment fraud. Groupon conducts merit-based recruitment without charging applicants. Be cautious of fake job postings, fraudulent interviews, and offers that seek personal information or money.
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