Role: Service Delivery Manager.Contract Details:Duration: 12 MonthsExpectded Start Date : 1st April 2026End Date : 30th March 2027Location : Barcelona SpainMode of work: Hybrid - 1-2 daysExperience with Scrum/Agile is MustJob Summary: The Service Delivery Manager is accountable for operational/financial metrics and overall business results of Portfolio of assigned clients. They ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. The incumbent in this role is accountable for managing and retaining the revenue stream and client base, along with supporting the CP/Sales on future opportunities for growing the revenue stream.Experience Requirements:
Preevious Workday experience strongly preferred, but not required.5-7 years of experience in managed services working with an offshore team5-7 years of experience in the ERP space (HCM, Finance, or Payroll)A practitioner background in HR, Finance, or Payroll is a plus.ITIL Certification a plusExperience in Managed Services in offshore/onshore methodology and exposure to ITIL processesExcellent client facing/client service skillsPrevious experience as a Team Lead and demonstrable experience in leading virtual teams.Very organized individual with the ability to work in a highly deadlinedriven environment with strong time management, detail, and multitasking skillsExperience in Microsoft Office (Word, Power Point, Excel, One Note). Salesforce experience preferred, but not required.