Are you a Microsoft Dynamics 365 CRM Platform Engineer looking for a new and exciting challenge?
If your answer is yes, it's your lucky day — keep reading, this could be exactly what you're looking for!
WHAT WILL YOU DO?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
* Collaborate closely with Microsoft and HCL teams during the design and configuration phase to ensure effective knowledge transfer and proper documentation of backlog items.
* Take ownership of backlog items post Microsoft exit, ensuring product readiness and platform continuity.
* Develop and enhance integrations between Microsoft Dynamics 365 CRM, Azure services and the broader AWS ecosystem.
* Design and develop Power Platform components including Power Apps, Power Automate and administration via the Power Platform Admin Centre.
* Perform Microsoft Dynamics 365 CRM customisations such as PCF controls, plugins, web resources and JavaScript.
* Manage Azure components related to CCaaS, including Azure Communication Services and Event Grid configurations.
* Develop and hand over custom APIs in Microsoft Dynamics 365 CRM to support integration and automation requirements.
* Develop and enhance chatbot solutions using Microsoft Copilot Studio.
* Configure and enhance voice channel solutions leveraging Azure Communication Services and Event Grid.
* Contribute to the continuous evolution and transformation of the Dynamics 365 CRM Contact Centre platform.
WHAT TOOLS WILL YOU USE?
* Microsoft Dynamics 365 CRM (Customer Service / Contact Centre)
* Power Platform (Power Apps, Power Automate, Power Platform Admin Centre)
* Azure services (Azure Communication Services, Event Grid)
* PCF controls, plugins, web resources and JavaScript
* Custom APIs and integration patterns
* Microsoft Copilot Studio (chatbots)
* Hybrid cloud environments (Azure & AWS)
* ITIL or similar service management frameworks
WHAT ARE WE LOOKING FOR?