Do you enjoy helping people and being part of the energy behind world-class festivals? We are looking for a Customer Service Agent to support festival visitors and ticket buyers across several international events mainly located in Iberia.In this role, you will be the first point of contact for thousands of festival fans, ensuring they receive clear information and excellent support before, during, and after their event experience.You will support festivals such as elrow, Sónar, Arenal Sound and Resurrection Fest, working closely with internal teams and ticketing partners to deliver a seamless customer experience.Your responsibilities
Act as the first point of contact for festival visitors and ticket buyersHandle customer enquiries via email and social media direct messagesSupport customers with ticket-related questions using the Bleep Ticketing platformWork closely with festival brands and internal teams to resolve customer issues efficientlyIdentify recurring questions and customer pain points and help improve processes and communication by working closely with with developing teamEnsure a high level of customer satisfaction through clear, accurate and customer-focused communication What we are looking for
Excellent written communication skills in Spanish, Catalan and EnglishExperience in customer service, support, or hospitalityAbility to handle multiple conversations and stay organised in a fast-paced environmentStrong problem-solving skills and a proactive mindsetComfortable working with digital tools such as ticketing systems, CRM tools and social media platformsInterest in music, festivals, or live events is a strong plus What we offer
A dynamic role in the international festival and live events industryOpportunity to support some of Europe's most iconic festivalsA collaborative and international team environmentCompetitive salary based on experienceOpportunities to grow within the organisation Who are we?Superstruct Entertainment is a live entertainment group, with 60+ festivals, events and live tours throughout Europe and Australia. The Digital Iberian service team is responsible for the succesful rollout of Bleep, the in-house ticketing system, across all Spanish events that are part of Superstruct Spain. Our team is growing and ambitious. We are building a digital ecosystem tailored to the dynamic world of live entertainment. The platform includes ticketing, fan profiles, marketing automation and business intelligence.If you enjoy helping people and want to play a key role behind the scenes of unforgettable festival experiences, we would love to hear from you.Apply now and join the team!