Responsibilities
- Communicate with clients and potential clients via email and in English: prepare quotes for scores and transcriptions, estimate work time, problem‑solve, and resolve technical and musical doubts.
- Implement established response protocols according to customer service direction.
- Assign and monitor projects to the transcription team. Communicate in Catalan/Spanish and English.
- Coordinate with the transcription and music writing team to make appropriate musical and commercial decisions to ensure maximum customer satisfaction.
- Coordinate with Customer Service colleagues (English and Catalan) to establish the most appropriate workflows and priorities based on the situations that arise.
- Catalog the scores generated by the transcription team.
- Use and configure the in‑house CRM.
- Other musical editing, admin, and problem‑solving tasks.
Required Skills
- Advanced level of written and spoken English (C1 – Advanced or higher).
- Advanced musical training (+10 years): reading scores, understanding advanced musical concepts, sheet music terminology, being able to express them in English, and being able to communicate about them.
- Proficiency in playing a musical instrument at an advanced level (+6 years).
- Familiarity with basic applications: Excel, Drive/Dropbox, Shared Calendars, Trello, Slack.
- Basic competencies: proactivity, high capacity for organization and time management, teamwork communication, assertiveness, and ability to simplify complex tasks.
- Interest in the music industry, culture, and entertainment, entrepreneurship, e‑commerce.
Nice‑to‑haves
- Work experience in customer service, sales, or product management situations, related to music or not.
- Advanced level of written and spoken French.
- Proficiency in software such as Finale, Sibelius, Musescore, Logic Pro, Cubase, Ableton, or similar.
- Familiarity with platforms such as YouTube, LinkedIn, Discord, and similars.
Conditions
Full‑time work contract as per Spanish legislation: 75-100%. 30-40 hours per week.
Schedule: Monday to Friday from 11 am to 8 pm approximately, Barcelona time. One out of every three Saturdays is required too, remotely.
Office: 60 % office, 40 % remote (training 100 % in‑office). HQs located in Terrassa, 5 minutes walking distance from main train stations.
Versátil holidays, coordinated with the rest of the team.
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