At Capitole Consulting we are getting bigger and we always want more!
We are looking to upskill our QoS MIM team in Barcelona by replacing a current position with a senior-level Service Manager / Major Incident Manager.
Key Responsibilities:
* Act as the lead during major incidents, ensuring fast, structured resolution.
* Communicate effectively with internal teams and C-Suite executives during high-pressure situations.
* Coordinate across multiple teams, tools (Teams, Outlook, Phone), and streams of information simultaneously.
* Maintain composure and control in high-stress, operationally demanding environments.
Requirements:
* Strong transversal IT knowledge
* Proven ability to interact with and present to C-level stakeholders
* Outstanding written and verbal communication skills
* High resiliency and stress management capacity
* Strong multitasking and information retention skills
* Exposure to IT compliance frameworks and regulations such as: DORA, ISO standards, NIST, Business Continuity Planning (BCP), IT Security policies and practices.
* Technical environnement: Azure
Languages:
* Fluent in French and English (Native or C1 level) – Mandatory
* Additional languages (German, Italian, Portuguese, Arabic) are a plus but not required.
Education & Certifications:
* University degree – Mandatory
* Master’s degree – Preferred
* ITIL Foundation certification – Mandatory
Other languages like German, Italian, Portuguese or Arabic are welcome but not necessary.
At Capitole we're cool, but with you, we'll be cooler!!
For this you will have:
* Budget of €1,200 in individual training for you to use it on whatever you want (tech events, books, trainings, certifications etc.).
* Follow-up with your team every month for continuous feedback.
* Flexible hours to help you reconcile your professional / family life.
* Private medical insurance paid in full by Capitole.
* Flexible remuneration (restaurant tickets, transport and/or childcare).
* Andjoy (Gymforless)
* Discounts on major brands for employees (Club Capitole).
To get to know the whole family:
* Team Buildings every two months - you can't miss the summer party or the Christmas dinner!
* Soccer team sponsored by Capitole.
* Technological communities for you to share your knowledge and ideas with other teams, sharing internal knowledge is essential!!!!
* Last but not least, a TEAM!
Don't you know us yet? discover us!!! https://capitole-consulting.com/
See what people are saying about us ? https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.htm
Don't hesitate to send us your profile, we look forward to meeting you!