About the Role Join a global company where employees are passionate about delivering the best in everything they do. Become part of Hempel's growing and diverse Services team. Hempel has an ambitious goal of crafting a brighter future with sustainable coating solutions and doubling the company by 2025. In this role you will provide technical and product related support to our African customers, helping improve the overall customer experience and fostering loyalty. You will work closely with sales and other functions, and will be the first point of contact for our African customers. Reporting to the Customer Care Manager for France, Morocco and Africa, you will have the opportunity to cooperate with an exciting team across the world while working flexibly 3 days per week from our offices in Polinya, BCN, and remotely.
Responsibilities Export sales order processing in the ERP system as per the Care working procedures and credit note management.
Customer communication management and audit mission point of contact.
Handling price lists.
Processing and running quotations and specifications.
Actively participate in the development and implementation of commercial strategies.
Work in CRM, including creating opportunities, Heets, Attests.
Ensure high level of customer master data.
Support and work closely on projects with the sales team.
Any general task and/or activity as may be required and related to the above functions in accordance with the business requirements of the company.
Qualifications Experience in export customer service or export delivery coordination.
Degree in Administration, Exports, Finances, Engineering, or a relevant area.
Experience in the coating industry is a plus.
Basic knowledge of paint technology and application is an advantage.
Well‐rounded Excel skills, including Microsoft Office package.
Good CRM & ERP (D365, SAP, other databases) skills.
Strong IT knowledge of Microsoft Office (Excel and pivot tables).
Solid analytical skills.
Well‐built networking skills with awareness of cultural differences.
A natural interest in understanding the business, the data behind it, and the supporting systems.
Ability to communicate clearly and consistently in English and French; a third European language is an advantage.
Benefits Attractive salary and excellent compensation and benefits package are part of the advantages of being part of the team.
EEO & Diversity Statement Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of its employees and the customers it serves, providing equal opportunity for all.
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