* Act as the main link for external and internal contacts* Follow up of job status to make sure that the SLAs are met and escalate when necessary* Carry out regular team meetings* Resolve issues that are escalated to them* Manage the allocation of resources within the team to ensure the continuity of the service* Ensure that the system meets the law and that the latest legal and technical improvements are incorporated* Ensure that the estimation of the work is done accurately and that it is carried out within the stipulated deadlines* Be aware of the objectives of the company, respect and comply with them* Show leadership;
guide and motivate people to implement the strategy and values of STRADA* Guarantee that team members follow policies and guidelines of STRADA* Guide the members of the team in their professional careers* Keep track of the performance, provide information on the same and carry out Performance Assessments with each member of the team taking actions if necessary* Assure the continuity of the team and its staff* Ensure the