Overview
Job ID: 2940147 | Afaq - Warehouse Branch
Responsibilities
* Support the daily management of operational duties and deputize for the Operations Manager when required.
* Prioritize and continually improve safety at the delivery station; supervise logistics assistants, coordinators and delivery associates to meet or exceed operational KPIs.
* Monitor coordinator and associate performance, coach as needed, and partner with supporting departments to improve logistics processes and operations; communicate with delivery service providers to set expectations and raise quality.
* Interview candidates for associate roles.
* Brief and monitor the workload of all drivers and associates; maintain attention to detail ensuring all administrative tasks are accurately completed; measure and monitor workflows and daily metrics to assist with tracking, trending, and reporting on site performance.
* Assist with training and mentoring new Associates; resolve process-related issues as required.
* Be flexible to work in different shifts and perform overtime when needed.
* Together with the Operations Manager, ensure the function is sufficiently resourced, including training needs, absence and performance management, coaching, and continuous productivity monitoring.
Basic Qualifications
* Experience managing teams
* Experience with planning, performance metrics, and process improvement
Preferred Qualifications
* Experience in logistics
* Experience with data analysis
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