We are Impress. We believe everyone deserves a smile they’ll love.
We are the largest chain of ortho clinics with fully digital processes in Europe. We have revolutionised the invisible orthodontic sector with the best team of professionals specialised in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.
Our business model, a true combination of medical expertise and digitalisation has been recognised in the top fastest-growing HealthTech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!
Born in Barcelona in 2019, in just 3 years, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across 9 countries and more than 100 locations and we are expanding fast! Our aim is to improve people’s health and quality of life across the globe.
Impress team is passionate about teeth, digitalisation, and customer service. We are looking for an experienced Doctor Team Lead, to lead and support the day-to-day requirements for our doctors in all our clinic locations.
In this role, you will:
* Approve treatment plans cases, review eligibility, approve refinements.
* Be the first level of support for the doctors and auxiliaries.
* Create the team and the process for smooth support for the front doctors.
* Be the liaison between the clinics and the HQ in Barcelona.
* Create training and processes.
* Train teams on processes and training techniques.
* Daily monitor quality reports and NPS and ensure good performance.
* Create improvement action plans and implement them.
* Daily monitor utilisation and efficiency of time of the clinic teams. Organise daily quality checks.
* Create and implement procedures on quality monitoring of hygienist, auxiliaries, doctors in the use of tools and compliance with processes.
* Solve escalated patient requests and personally work with problem patients via meeting in the clinic, call, video conference or emails.
* Engage in marketing and interviews, receipt of influencers, and photoshoots. This may involve videos for social media.
* Combine work in the office and in the clinic when clinic requires orthodontic knowledge support.
* The work may involve travelling and need to work on weekends.
* Your hard work and drive to succeed will deliver nothing less than impressive results.
What you need to be successful:
* You are a certified orthodontist with minimum 5 years of experience in orthodontia.
* Experience in 3D Scanners.
* Strong computer skills and experience with healthcare databases and applications.
* Excellent writing and communication skills.
* You are a results-oriented person with the ability to learn quickly.
* You are proactive with a positive attitude and take full ownership of your responsibilities.
* Strong organisation and time management skills.
* Speak fluent Spanish and English.
* Live within Barcelona
This role can be a a range of 3 - 5 days a week, on contract with Impress or self-employed.
Impress is an inclusive workplace and where people with all kinds of differences and disabilities feel welcome and valued for your contributions.
Impress operates to the safety standards required under all current Covid-19 rules and guidelines. For employees who work in our clinics, offices and supply chain, we follow local government safety guidance. Additionally, face masks must be worn and social distancing is in place. Our buildings are sanitised regularly throughout each day.