The adecuado candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Provide an exceptional customer experience and resolve issues at first point of contact through online channels. Strong focus on quality, with particular attention to detail and accuracy. Escalate requests when necessary. Promote a “Responsible Gaming” philosophy. Stay up to date with rules, processes, and licensing requirements. Contribute to the team effort by achieving the required results. Participate in onboarding programmes.
Qualifications Residence in Melilla. Fluency in spoken English and Spanish (minimum English level B1). Proven experience in customer service is valued but not essential, as the company provides comprehensive in-house training. Strong communication and interpersonal skills, along with active listening abilities. Customer-oriented mindset with the ability to adapt responses to different situations. Computer literacy and typing skills are required. Ability to work under pressure. Willingness to work shifts. Responsible and detail-oriented.
What’s in it for YOU?
Excellent working environment. Attractive salary package. Gift cards for birthdays and other special occasions such as Christmas. Exciting company activities including monthly lunches, corporate events, competitions, and many more. Casual dress code. An opportunity to advance your career within one of the largest iGaming organisations in the world.