Position Overview
As a Quality Assurance (QA) Specialist, you will ensure the quality and reliability of products, services, and processes within the organization. Your role involves designing, implementing, and executing quality assurance procedures, conducting tests, analyzing results, and initiating continuous improvement initiatives. You will collaborate with cross‑functional teams to uphold quality standards, enhance customer satisfaction, and drive organizational growth.
Responsibilities
* Develop, implement, and maintain quality assurance policies, procedures, and standards to meet regulatory requirements and industry best practices.
* Define quality metrics, key performance indicators (KPIs), and benchmarks to monitor the effectiveness of quality assurance processes.
* Plan, design, and execute quality assurance tests and inspections for products, services, or processes to identify defects, deviations, or non‑conformities.
* Conduct functional, regression, performance, and usability testing to ensure product reliability and usability.
* Document test plans, test cases, test scripts, and results to provide comprehensive QA activity records.
* Prepare and communicate QA reports, metrics, and analyses to stakeholders, management, and project teams.
* Identify and report quality issues, deviations, and non‑compliance incidents through systematic testing, analysis, and investigation.
* Collaborate with cross‑functional teams to investigate root causes, implement corrective actions, and prevent recurrence of quality issues.
* Analyze QA data, trends, and feedback to identify opportunities for process improvement, efficiency gains, and cost reduction.
* Implement continuous improvement initiatives, quality control measures, and corrective/preventive actions to enhance product quality and customer satisfaction.
* Provide training, guidance, and support to team members and stakeholders on QA principles, methodologies, and tools.
* Promote a culture of quality, accountability, and continuous improvement throughout the organization.
Qualifications
* Associate degree, certification, or equivalent combination of training and experience.
* Proven experience in quality assurance, testing, or quality control roles.
* Strong understanding of quality management principles, methodologies, and tools.
* Proficiency in QA techniques, testing methodologies, and software testing tools.
* Excellent analytical, problem‑solving, and decision‑making skills.
* Strong attention to detail, accuracy, and thoroughness in QA processes and documentation.
* Effective communication and interpersonal skills; ability to collaborate with cross‑functional teams and communicate QA concepts to stakeholders at all levels.
* Knowledge of regulatory requirements, compliance standards, and industry best practices related to QA and product/service quality.
* Certification in QA (e.g., Certified Quality Engineer, Certified Quality Auditor) is a plus.
Conditions of Employment
* Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on results.
* Must be willing to submit to drug screening; job offers are contingent on results.
Compensation and Benefits
Compensation is competitive and based on experience. Benefits include:
* Health Maintenance Organization (HMO) coverage plus a dependent.
* Dental coverage with in‑house assistance for easier access to quality care.
* Free meals during training; allowances for rice, clothing, laundry, and meals.
* Performance and loyalty bonuses.
* Frequent workplace disinfection and fogging.
* Opportunities for career growth, promotion, and professional development.
* Employee shuttle services, company retreats, and off‑site events.
* Recognition gifts, raffles, and in‑office rewards.
* Other incentives tailored to geographic location and role.
Diversity and Equal Opportunity
All employment decisions at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination, ensuring equal opportunity for all employees and applicants. We do not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws and regulations. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.
Physical Requirements
This role operates in a professional office environment. The employee will largely be sedentary and will be required to sit or stand for long periods while using a computer and telephone headset. Regular use of office equipment (phone, copier, printer) is required. Movement around the office, including reaching, lifting, and carrying up to forty (40) pounds, may be necessary.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request unless they cause undue hardship. Please contact Human Resources if accommodations are needed.
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