**Customer Service/Support**
**Location**
- Málaga, Spain***
**Description**:
In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career!
Are you looking for a career change with a forward-thinking integral organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.
We’re on the lookout for **French and Flemish-speaking Customer Representative (on-site)** to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
**What you will do in this role**
As a **Customer Representative** on our team, you will:
- Manage reservations (modification, cancellation, or creation of new reservations)
- Manage the back-office of reservations (issuance, modification and cancellation of reservations)
- Provide after-sales service (litigation and compensation management)
- Manage and manage the administrative process (invoicing, written communication, travel documents)
**Concentrix + Webhelp is a great match if you**:
- Are proficient or bilingual in French and Flemish plus an advanced level English
- Are yourself! With interpersonal skills, good listening skills and a sense of service!
- Have a good team spirit, a taste for challenges and challenges will come in handy on a daily basis!
- Can demonstrate good oral and written expression and an ability to adapt
- Are an IT literate in order to easily handle our tools.
**It will be a plus**
- We will appreciate you as caring, empathetic, curious and dynamic!
- If you have previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo)
**What’s in it for you**
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00
- Salary 21 600 euros gross/year + up to 4000 euros gross/year in bonus
- Central location in Malaga
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Reimagine the best version of you!
Concentrix + Webhelp is an equal opportunity employer
**RRQ24-002467-1-BELGIUM