Overview Job Purpose: Under direct supervision of the Call Center Supervisor, the Lead Development Representative (LDR) is part of Televerde’s Corporate Engagement Center Team responsible for meeting client objectives for all types of campaigns, up to and including Contact Discovery, Data Scrub, Event Recruitment, Profiling, and Lead Generation. Responsibilities Plans, schedules, and prioritizes each day’s activities to include identifying scheduled meetings, identifying clients by time zone to schedule appropriate calling-times, managing the backlog by identifying call backs, and reviewing files for follow up. Organizes work tools to include reviewing reference sheets, scripts, industry jargon, websites, and other related materials. Prepares for each call to include reviewing call history, notes, and key information on the company record or about the industry and reviewing scripts to identify what information still needs to be gathered or for use as a recap summary. Places calls to companies in the queue, qualifying the call and working towards attainment of campaign objectives. Manages the data to include identifying contacts, entering information in designated database, recording leads generated, navigating designated database, scripting, and adding contacts. Shares and seeks knowledge by mentoring, coaching, and guiding fellow LDRs in the successful attainment of campaign objectives. Manages monthly, weekly, and daily revenue expectations through knowledge and navigation of Excel. Education and Experience GED or High School Diploma required. Associates degree preferred. Previous relevant job experience is preferred. Previous experience with CRM software is preferred. Knowledge, Skills, and Abilities Understanding of traditional organizational structures. High sense of accountability. Understanding of the concepts and usage of a relational database. Demonstrated use of integrity as it relates to meeting individual campaign objectives. Knowledge of questioning techniques and interactive discussion guides (scripts). Ability to use designated software to