Overview
German speaking Customer Service Representative - Google Ads Products. Join a fast-growing team in Barcelona and work on Digital Marketing Ads under TP Spain. Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.
Responsibilities
* Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
* Meet or exceed defined KPIs while maintaining a high standard of customer service.
* Ensure all activities are performed in compliance with company policies and procedures.
* Operate with a high level of accuracy and compliance, upholding our company\'s standards and procedures in all interactions.
Requirements
* Language Skills: German and English at C2 level.
* Customer-focused with a genuinely friendly and helpful demeanor
* Excellent communicator, both verbally and in writing
* Highly organized and able to manage multiple tasks effectively
* Detail-oriented and committed to accuracy
* Team player who is eager to contribute to a positive work environment
Desirable Skills
* Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
* Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
* Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
* Emotional Intelligence: Understanding and managing emotions to foster positive relationships
* Open Mindedness: Considering diverse perspectives and ideas
* Critical Thinking: Evaluating information and data to inform decisions
* Solution Orientation: Focusing on practical and effective solutions
* Entrepreneurship: Innovation, creativity, risk-taking, and proactive problem-solving
Benefits
* Full-time (9.00h to 18.00h) hybrid position in Barcelona with a competitive salary, Monday to Friday
* Salary: 20,555.97€ gross/year
* Referral Program: Earn up to €2,000 for bringing friends, depending on language/project
* Relocation package support
* Private Health Insurance
* Clear career growth opportunities supported by coaches and a motivating team environment
* Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture
* Prime office location at the World Trade Center, Barcelona, surrounded by the sea
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Customer Service
* Industries: IT Services and IT Consulting
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