Job Responsibilities:
Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
Deployment / In-Scope Configuration Items
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Servers (Virtual & Physical)
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Storage & Backup Devices
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Server Appliances
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Hyper Converged Infrastructure (E.G. Nutanix, Cisco UCS)
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Tape Storage Units
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Power Distribution Units rated 3KVA and below
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SAN Fabric Switches
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Network Switches
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KVM Units
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WAN Optimization Devices
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Firewalls
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Access Points
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Routers
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Physical Cabling
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Cable Management
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Cables which connect the device to itself, a peripheral, or a power/network port
Break-fix / Technical Tasks List
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Power Cycling
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Running Diagnostics Commands
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Conducting whole unit replacement
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Inserting/Removing Media
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Replacing Defective Components
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Assist with fault diagnosis and investigation
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Configuring Remote Access
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Basic Storage Array Configuration
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Replacing faulty cables
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Tape Management and Maintenance
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Rebooting routers, servers, storage devices or other equipment
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Providing loop-back cables in order to test circuits remotely
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Re-seating or replacing components or cables
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Cleaning fibers
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Identify/Analyze fiber issues by using OTDR/LSPM/VFL
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Installing loop backs
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Racking and de-racking and upgrade of any device installed.
Operations Tasks List
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Updating and Recording of activities in relevant IT Ticket Management System
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Coordinating and agreeing attendance time and date with key stakeholders
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Provide support either through phone, remote tools, or in person at onsite
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Perform installation as needed either through physical or network medium
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Coordinate actual activity date and timings including arrival and departure times.
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Carry all necessary tools, laptops etc. which might be needed to support issues in the
infrastructure environment
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Labelling, Patching and Asset Tagging activities
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Following specific task instructions and provision necessary reporting as necessary.
Job Requirements:
Technical Skills
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Good general understanding of IT principles such as Networks, Hardware and Domains-
Knowledge of Infrastructure (Data Center and Network) hardware architecture as to
understand the procedure shared by L3 teams during troubleshooting,H&E support
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Knowledge of server/client operations in a domain environment including Active Directory
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Understanding of current and legacy hardware Infrastructure platforms
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Hands-on experience in installation and troubleshooting Infrastructure (DC & Network)
equipment's, Rack and Stack of the equipment/cable
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Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure
environment
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Ability to identify Excellent the right defective spares xhfqzwm and replace them with provided good
spares as instructed and by physical observations
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Knowledge of TCP/I P standards and networking
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Experience with Tape Management activities
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Excellent knowledge of best practices around management, control, and monitoring of server
infrastructure
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Familiarity with backup and recovery software and methodologies
Language skills needed
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English
Soft Skills
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Exceptional customer facing skills
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Able to communicate clearly and effectively both with Client and the Customer
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Logical and analytical approach to work
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Accurate record keeping
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Able to work unsupervised
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Good timekeeper
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Intense focus on quality work
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Productive and Efficient
Academic Background
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Bachelor of Engineering / Technology / Science or Equivalent Work Experience
Overall Experience (in yrs.)
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5 – 7 years (min)