Job Title Service AC Power Customer Engineer
Line Manager Service Field Supervisor
Responsibilities and reporting lines Service Manager
Created by Service Manager
Summary of the role Responsible for startups, maintenance, and emergency repairs for VERTIV UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent relations with all customers, salesmen, distributors, and others within the area.
Maintain continuous communications with dispatching team and the department Manager/Supervisor.
Responsible for the assigned spares VAN stock.
Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv Spain, and those that are specific to the client's facilities where the intervention is carried out.
Primary Duties Respond, in a professional manner, to all assigned service calls while on duty
Read, understand, and comply with all procedures outlined in the Field Procedure Manual
Perform all work in a safe manner, and in accordance with established company safety policy
Ensure spare parts are properly accounted for using established parts procedures
Keep Dispatching Team informed of your schedule and the status of all open jobs.
Maintain the accuracy of the customer listing by reporting errors
Submit weekly paperwork in a timely, accurate and complete manner and in case of Wireless Field Service debrief the performed job in a complete and accurate manner at the Customer’s premises
Keep company vehicle clean, neat and properly maintained
Report and promote sales or service leads to the proper department
Attend customer meetings as required
Being a reference point for key customers in case of emergency and troubleshooting
Ensure availability to work during week-end and night in compliance with local labor laws
Work closely with department supervisor to assist with day to day operational duties
As a User, comply with the Company’s ITC policy.
To attend to the environmental trainings that are locally required.
To know and to comply with the waste producer’s requirements established by the current legislation, concerning the handling,